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FAQ's

Can I Order a Custom-Made Hat?

Absolutely! Customization is the cornerstone of our brand. We offer an array of accessories, embellishments, and color options for you to select from, allowing you to craft a hat that truly reflects your individual style. If you're looking to design a custom hat from the ground up, please reach out to us at hello@luisaferne.com or call us at +5218117216641.

How Soon Will I Receive My Hat?

For items that are available in stock, we can dispatch them immediately. We provide various shipping alternatives for your convenience, so you can choose the service that aligns with your timing requirements.

For items not currently in stock, we kindly request your patience. As our hats are meticulously handcrafted and 100% bespoke, we require a 2-week preparation period before we can dispatch your unique item directly to your home.

What Sets the Materials Apart?

The primary distinction among our materials lies in the fineness of the hat's fur. Our premium material is Beaver felt, renowned for its exceptional smoothness and breath-taking quality. Following Beaver is Rabbit fur, which, while slightly stiffer, still maintains a high-quality finish. Our third option is Wool, designed for more basic hat models. Although we advocate for the Beaver felt for its superior quality, you are free to select the material that best meets your needs for any design.

What Care Instructions Should I Follow for My Hat?

Your artisanal hat deserves the best care. We recommend storing it in a cool, dry place, away from direct sunlight. If it gets wet, allow it to air dry naturally without heat. For Beaver and Rabbit fur hats, occasional gentle brushing maintains the fur's luster. We provide a detailed care guide with every purchase to ensure your hat remains in pristine condition.

Can I Visit Your Workshop to See the Hat-Making Process?

We take great pride in our craft and welcome visitors by appointment to our workshop. Witness firsthand the dedication and skill that goes into creating each hat. To schedule a visit, please contact us at the email or phone number provided above. This unique experience allows you to appreciate the artistry that makes each hat a masterpiece.

How do I know the perfect Hat Size for my head?

We have a perfect explanation of how to measure your head and get the right size for your hat. Please take a look at the following video: 

 

Here is the size chart that you can reference to determine your hat size using your measurements:


 

Do you have Another Question?

If your question hasn't been addressed on this page, feel free to reach out to us at hello@luisaferne.com. We are more than happy to assist you in any manner possible!